Sticky space
Smencil Fundraisers up to 55% profit. Click here

Return Policy

We do not accept returns, exchanges, or refunds, so all orders are final. However, we will correct any damaged item, an item missing from the order, or a wrong item sent by mistake. Any product left unattended is the purchaser's responsibility.

The FDA, along with public health guidelines for fundraising, discourages the return of food products primarily due to food safety, contamination, and traceability risks. Once food has left a controlled environment (a manufacturer or distributor) and entered the custody of purchasers, volunteers, or consumers, its safety cannot be guaranteed, making it unsafe to resell or redistribute.

Corrections can be made based on the type of fundraiser:

Brochure Fundraisers

Possible Scenarios:

  • Missing items that appear in your sales report, but were not received.
  • If an item is not found in your report, we never receive it, so it does not count as missing.
  • If an item has been backordered, we will send it once it’s in stock.
  • If you receive a substituted item, the original item is no longer available, so we’ve replaced it with a comparable item of equal or greater value.
  • If a buyer orders the wrong item, we will not be responsible for replacing it unless it can be proven that the incorrect item was sent despite the customer placing the correct item on the order form.

Direct Sale Fundraisers

Steps to Replace Damaged Products:

To replace an item that is damaged or defective, we need the following information:

  1. Note what has occurred on your delivery paperwork.
     
  2. Take pictures of the damaged or defective product.
     
  3. Contact us within one business day of your delivery date and attach a copy of your paperwork and pictures.
     
  4. We will then notify you when your replacement product order ships.
     

Handling Missing Products:

All customers receive a delivery notice that includes the number of boxes shipped. If you have any missing boxes from your order, contact us within one business day of delivery.

Online Fundraisers

Customers receive a notification email with customer service contact information once their order ships.