We do not accept returns or exchanges, so all orders are final. However, we will correct any damaged item, an item missing from the order, or a wrong item sent by mistake.
How our return policy works depends on the type of fundraiser:
Brochure Fundraisers
Definition: Orders are placed upfront using a brochure and shipped to the group after the fundraiser ends.
Depending on the type of brochure, the group will receive one of the following:
- The group receives a ‘short & damaged’ form to complete and send in within 15 days of order receipt. We will ship one replacement order to the group.
- Each seller receives an instructions sheet inside their box directing them to call a toll-free customer service number.
What groups need to know:
- Missing items will appear on your reports but were not received.
- If an item is not in the report, we never receive it, so it does not count as missing.
- If an item is not in the report, we never receive it, so it does not count as missing.
- If an item has been backordered, we will send it once it’s in stock.
- If you receive a substituted item, the original item is no longer available, so we’ve replaced it with a comparable item of equal or greater value.
- If a buyer orders the wrong item by mistake, we will not be responsible for replacing it.
Direct Sale Fundraisers
Definition: Products ordered upfront and sold directly to consumers.
Damaged Product
To replace an item that is damaged or defective, we need the following information:
- Note what has occurred on your delivery paperwork.
- Take pictures of the damaged or defective product.
- Contact us within 2 business days of your delivery date and attach a copy of your paperwork and pictures.
- We will then notify you of your replacement product shipment.
Missing Product
All customers receive a delivery notice informing them how many boxes are shipped. If you have any missing boxes from your order, contact us within 2 business days of delivery.
Online Fundraisers
Definition: Orders placed online by the group’s supporters.
Customers receive a notification email with customer service contact information once their order ships.
