We do not accept returns or exchanges, so all orders are final. However, we will correct any item that has been damaged during shipment, is missing from the order, or has wrongly been sent in place of the correct item.
Missing items are those that show up on your reports but have not been sent. If an order cannot be found in the report it means that we never received it.
If an item has been backordered it will be sent out once it’s back in stock. If you receive a substituted item it means that the original item is no longer available and so we’ve replaced it with a comparable item of equal or greater value.
If a buyer orders a wrong item by mistake, we will not be responsible for replacing it. They are welcome to order the correct item online as long as it’s available and pay to have the order shipped directly to them.
Please do not send back any product. Instead, follow these procedures:
Direct Sale Products
For product ordered up front to be sold direct to consumer:
In order to replace an item that is damaged or defective, we need the following information:
- Note what has occurred on your delivery paperwork.
- Take pictures of the damaged or defective product.
- Contact us within 2 business days of your delivery date and attach a copy of your paperwork and pictures.
- We will then notify you of your replacement product shipment.
All customers receive a delivery notice informing them of how many boxes have been shipped. If any boxes are missing from your order, contact us within 2 business days of your delivery date.
Depending on the brochure, you will either receive a “Short & Damaged” order form by email prior to your delivery, or each seller will receive an instructions sheet inside their box directing them to call a toll-free customer service number.
If you receive a form by email, it must be returned within 15 business days from the date of your delivery. Only 1 submission is allowed per group.
Big Fundraising Ideas is not responsible for any product not stored properly.