We are committed to ensuring that customers receive premium-quality flower products. If, for any reason, a customer is not satisfied with the performance of a product within the first growing season* they are encouraged to contact us within five business days of the received shipping date, according to UPS records. We’ll then work with the customer to discover the reason for this dissatisfaction, such as original item condition, planting technique and care, moisture and sunlight amounts, planted location, watering process, and planting time.
We do not guarantee that you store our bulbs, roots, or plant starts for any period outside of the planting season you receive them. For this reason, we cannot be held liable for any products stored or not planted upon arrival.
This investigation will require providing photographs, the unearthing of some of the products planted, and in some cases, the returning of the product back to our warehouse. If the lack of growth results from poor quality control, a replacement will be issued if that item is still available. If the item is unavailable, a credit will be issued for the amount paid for the item, and any applicable shipping cost paid for that item.
*NOTE: The first growing season for spring and summer planted items is March through October, the first year they are planted. After October, spring and summer planted items are no longer covered under our guarantee. The first growing season for fall and winter planted items is September through June, the first year they are planted. After June, fall, and winter, planted items are no longer covered under our guarantee.