Can cookie dough be left unrefrigerated?

Our cookie dough and frozen food fundraisers are either shipped on a refrigerated carrier or common carrier, packed in dry ice. Merchandise usually arrives frozen and should be distributed the same day it's received. If the product is not picked up by the end of the day, arrangements must be made to refrigerate the items. Some of our cookie dough products are shelf-stable and can be stored at room temperature for a limited period. We're not responsible for products not stored properly.