Overall, great experience. I could call and get a (real human) to talk to immediately. I could also reach out through an online chat or email. I also really loved the items that the students could get. It really motivated them to sell. The items were a little small, though, like the amount of cheese dip you get for the price, but overall, absolutely NO COMPLAINTS at all from the parents!! That is a win in itself! Finally, I only gave it 4 stars because of the many emails I got from the company. It was very confusing to sift through what I needed to do and find all the information I needed to proceed with the fundraisers, so I had to reach out via phone and chat. Otherwise, it's a great company. We sold about $12,000 worth and hardly had to lift a finger! We plan to make this a yearly fundraiser.